Privacy Policy

Dallas King PREC (BCFSA licence 172638) is the operator of IslandSold.com and is accountable for personal information collected through the site.

Privacy Officer: Dallas King
202-3440 Douglas St, Victoria, BC V8Z 3L5
Email: privacy@islandsold.com
Phone: (250) 858-5465

Information you provide:

Name, email address, phone number, property preferences, home search criteria, messages and inquiries you send us, assessment and application form responses, appointment requests, and any content you post to the site.

Information about your device and session:

IP address, approximate geolocation derived from IP (city / region level), browser type and version, operating system, device identifiers, pages viewed, links clicked, search queries, time on site, referring URLs, and session identifiers.

MLS browsing data (for users who register for Virtual Office Website access):

Property views, saved searches, search history, and VOW access logs with timestamps. VREB requires these logs to be retained for regulatory compliance.

Communications:

Records of emails, SMS messages we send or receive through the site, and support requests.

We use personal information to:

• Provide real estate services in Greater Victoria
• Respond to inquiries, assessment submissions, and appointment requests
• Deliver comparative market analyses, market updates, and property alerts you have requested
• Meet BCFSA, VREB, CREA, and CRA record-keeping obligations
• Measure how the site performs and improve its usability
• Serve and measure advertising on Google and Meta properties
• Detect and prevent fraud, spam, and abuse
• Satisfy legal and regulatory obligations

We use three categories of cookies and similar technologies:

Essential cookies. Required for the site to function: keeping you logged in, protecting against cross-site request forgery, remembering that you have seen our cookie notice. These cannot be disabled.

Analytics cookies. Google Analytics 4 (measurement ID G-GKXWBB6E49) measures traffic, page performance, and user flows. Data is aggregated; we do not use it to identify you personally.

Advertising cookies. Google Ads conversion and remarketing (account ID AW-18107959316) and Meta Pixel measure advertising campaign effectiveness and allow us to show relevant ads on Google properties (Search, YouTube, Display) and Meta properties (Facebook, Instagram).

How we handle consent.

By continuing to use IslandSold.com after our cookie notice appears, you consent to our use of essential, analytics, and advertising cookies as permitted by BC-PIPA and PIPEDA for non-sensitive cookies. Our notice is clearly visible on your first visit. Dismissing the notice does not change your consent state; it simply acknowledges that you have seen it.

If your browser sends a Global Privacy Control (GPC) or Do Not Track (DNT) signal, we automatically treat that as an opt-out of advertising cookies. Google Ads conversion/remarketing and Meta Pixel will not load. Analytics cookies continue to operate because they are aggregate and non-identifying.

Your opt-out options.

You can opt out of cookies at any time:

• Block cookies in your browser settings (affects all sites)
• Opt out of Google Ads personalization: adssettings.google.com
• Opt out of Meta advertising: facebook.com/settings?tab=ads
• Opt out of Digital Advertising Alliance of Canada member ads: youradchoices.ca
• Enable GPC or DNT in your browser. We honour both.

Learn more about our cookie categories and how to opt out at islandsold.com/privacy/cookie-preferences.

For email newsletters, property alerts, market updates, and SMS notifications, we require express opt-in consent at signup via a non-pre-checked box. We do not rely on implied consent for marketing messages.

Every email includes an unsubscribe link. SMS messages honour STOP replies. You can also manage or withdraw consent at islandsold.com/unsubscribe or by contacting privacy@islandsold.com.

We retain express consent records for a minimum of three years to meet CASL audit requirements.

We do not sell personal information. We share it only with:

Service providers (data processors) acting on our written instructions:

• Google LLC — Google Analytics 4, Google Ads conversion and remarketing. Privacy policy.
• Meta Platforms, Inc. — Meta Pixel for advertising measurement. Privacy policy.
• Cloudflare, Inc. — content delivery, DDoS protection, WAF. Privacy policy.
• Neon Tech, Inc. — PostgreSQL database hosting. Privacy policy.
• Twilio Inc. (including SendGrid) — transactional and marketing email delivery, SMS delivery. Privacy policy.

Real estate regulatory and industry bodies:

• Victoria Real Estate Board (VREB) and the Canadian Real Estate Association (CREA) for MLS compliance and audit
• BC Financial Services Authority (BCFSA) when required by the Real Estate Services Act

Legal disclosure: where required by law, court order, subpoena, lawful investigation, or to protect our rights, property, or the safety of others.

Personal information is stored on cloud infrastructure operated by our service providers, with processing in Canada and the United States. By using the site you acknowledge that your information may be transferred to and processed in jurisdictions outside British Columbia, subject to contractual safeguards with our processors.

• Account and contact information: for as long as your account is active and for a reasonable period afterward to meet legal and tax retention requirements
• VOW MLS access logs: minimum 2 years (VREB requirement)
• CASL consent records: minimum 3 years
• Google Analytics 4 event data: 14 months (account-level setting), then aggregated
• Advertising cookies: between 30 and 540 days depending on platform and cookie type

When retention periods expire, personal information is deleted or anonymized.

• TLS encryption for all data in transit
• Bcrypt-hashed passwords (we never store plaintext passwords)
• Role-based database access controls
• Cloudflare WAF, rate limiting, and DDoS protection
• Access logging and audits on the CRM
• Principle of least privilege for contractor and vendor access

No security system is absolutely impenetrable. We follow reasonable industry practice and review our controls periodically.

Under BC-PIPA, PIPEDA, and (where applicable) Quebec Law 25 or the EU/UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements such as VREB's 2-year VOW log rule and CASL's 3-year consent record rule)
• Withdraw consent for commercial electronic messages at any time
• Learn more about opt-out options at islandsold.com/privacy/cookie-preferences
• Object to direct marketing
• Lodge a complaint with the applicable regulator (below)

To exercise any of these rights, contact privacy@islandsold.com. We respond within 30 days.

IslandSold.com is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal information, contact privacy@islandsold.com and we will delete it.

We update this policy from time to time. Material changes will be posted here with a new effective date. Continued use of the site after the effective date constitutes acceptance of the updated policy.